Terms & Conditions

1. Property is equipped with CCTVs in lobby and other common areas.
2. Smoking is strictly prohibited inside the rooms/ lobby or any covered area within the building. Guests are requested to use Balcony or Terrace areas if they need to smoke.
3. Any change to your reservation must be informed to duty manager at the reception at-least a day in advance. Hotel management will be forced to charge for date of checkout in case of fore closure of bookings is not informed a day in advance.
4. Request you to please stick to Check Out timing of 11:00 AM (on the day of checkout), as this provides sufficient time for staff to prepare the room before next guest checks in at 1:00 PM.
5. Communication with Reception is through Mobile phones (number mentioned in Room Service Menu), in case you face challenges in terms of mobile signals, please use VoWiFi/ WhatApp as alternate means for connectivity.
6. Please feel free to ask for extra towels or toiletries if required.
7. Dental kit is available at reception and is provided on request only.
8. Complimentary breakfast (if part of the package) is available from 8:00 AM upto 10:00 AM only
9. We encourage guests to deposit keys at reception while going out, lost key charges will be recovered @ Rs. 3,500 per key set from the guest.
10. Any damage to amenities in room due to carelessness/ mistake of the guest will be recovered from the respective guest.
11. Hotel Management is not responsible for your personal belongings and valuables like money, jewellery or any other valuables left by guests in the rooms.
12.  Guests are requested to be sensitive to the noise/ disturbance they may create to fellow guests unknowingly.
13. Please maintain decent outfit in common areas OR when your door is open, please be mindful to possible disliking of others.
14. Windchime allows your visitors to be in the property till midnight (12:00 AM), any individual staying beyond midnight will be considered as paid checkin guest.
15. Communication with Reception is through Mobile phones (number mentioned in Room Service Menu), in case you face challenges in terms of mobile signals, please use VoWiFi/ WhatApp as alternate means for connectivity.
16. Please feel free to ask for extra towels or toiletries if required, Dental kit is available at reception and is provided on request only.
17. All charges (room rent / F&B) are subject to additional GST as per relevant government norms.

 

This Privacy Policy applies to the windchimehospitality.com

windchimehospitality.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.windchimehospitality.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Windchimehospitality.com is a property of Windchime Hospitality, a Partnership registered under the Partnership Act, 1932, having its registered office at 853, Sector 38, Gurugram Haryana, 122001.

Information we collect Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

 

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a Product/Service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor Pay/ Paypal/ Paytm/ Anyother.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to windchimehospitality.com.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. 

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. 

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest. 

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter. 

We use information to send you transactional communications. We might send you emails or SMS about your account or a discount offer.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies. 

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. 

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscriber@windchimehospitality.com . It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites 

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Sarabjeet Singh
Address: 
853, Sector 38, Gurugram Haryana 122001
Phone: +91-9911963800
Email: sarab@windchimhospitality.com
If you have any questions about this Policy or other privacy concerns, you can also email us at sarab@windchimehospitality.com

Updates to this policy

This Privacy Policy was last updated on 07.01.2025. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. 

THIS PRIVACY POLICY HAS BEEN DRAFTED AND PUBLISHED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT 2000, THE INFORMATION TECHNOLOGY (AMENDMENT) ACT 2008, AND THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES 2011. THIS PRIVACY POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS A USER OF THE WEBSITE AND US, AS THE OWNER OF THE WEBSITE. YOU MUST BE A NATURAL PERSON WHO IS AT LEAST 18 YEARS OF AGE.

 

Refund & Cancellation

Windchime believes in helping its customers as far as possible, and has therefore a liberal policy for Cancellation and Refund.

Cancellation: Free cancelation (after adjustment of applicable bank charges, if any) up to 1 day in advance. Minimum 1 day charge on cancelling on check-in day. All timings are in IST (GMT + 5:30 hrs).

All refunds after due adjustments will be credited back in payee's account (same mode of payment) within seven working days after acceptance of cancellation.